ABOUT THE AMERICAN MURAL PROJECT

Launched in 2001 by artist Ellen Griesedieck, the American Mural Project (AMP) is creating the largest indoor collaborative artwork in the world—a three-dimensional mural 120-feet long and five stories high. The mural is a tribute to American workers and highlights what has defined the country over the last century. It seeks to inspire, to educate, to invite collaboration, and to reveal to people of all ages the many contributions they can make to American culture.

More than 15,000 children and adults have helped create pieces of the mural, which is housed in one of two former mill buildings on the AMP campus on Whiting Street in Winsted, Connecticut. Phase 1 renovations on the mural building finished in fall 2018 and the lengthy process of assembling and installing the mural is nearing completion. AMP’s mural exhibit opened to the public with regular hours in summer 2022. Programming is currently offered for schools and teachers, after-school partnerships, summer enrichment sessions, and an apprentice-style internship program. AMP also hosts a number of events featuring music, the spoken word and special speakers.

AMP is an equal opportunity employer.

THE POSITION 

AMP seeks a full-time visitor services and membership program coordinator to join a dynamic and growing organization. In this position, the successful candidate will work closely with the executive director and development director and will assist with visitors, group tours, events, and facility rentals, as well as with AMP’s new membership program. Must be available to work weekends and some evenings.

Full-time annually $37,000-$42,000, based on experience; employer contributions to employee-held HSA

RESPONSIBILITIES

Visitor Services - Reports to executive director

• Represent AMP to guests in a welcoming and engaging manner.

• Become deeply familiar with the mural exhibit and any temporary exhibits to support training the visitor services team members and to answer questions posed by visitors.

• Lead tours for all ages.

• Manage check-in system and process for exhibit visitation, including group tours, and field trips.

• Recruit, train, schedule and manage AMP’s visitor services representative team consisting of hourly staff, volunteers, and interns for visitation, group tours, field trips, and venue rentals.

• Ensure all aspects related to the visitor experience are put in place, conducted and or are executed in a consistently professional manner by the full visitor services team.

• Act as and advocate for visitors with diverse interests, abilities and needs.

• Act as the point person on AMP’s team for planning and implementing the quarterly mural theme programming, and activities for monthly Family Day.

• Provide instruction/guidance for various exhibit activities geared toward adults and children, including orienting the Visitor Services team to support these activities.

• Ensure that the facility, equipment, technology, and furnishings are in working order to support visitation and report when they are not; follow up to address any issues.

• Inventory merchandise and supplies; report when reorders are necessary.

• Give input on visitor questionnaires/surveys to be used in collecting quantitative and qualitative data.

• Contribute to strategic planning for improvement, growth, and sustainability for all areas of visitation (budgeting, marketing, visitor experience, exhibit materials, education programs, etc.).

• Help manage data related to visitor services, merchandise, field trip, and group sales transactions; input data related to surveys conducted by AMP for these activities.

• Work with other AMP team members on outreach and marketing to generate group sales for tours, school field trips, and venue rentals.

• Assist in marketing and public relations activities, including updating press lists,  conducting outreach to promote group sales, and taking photos and video on your own phone to upload to the online drive for use in marketing and promotion.

• Assist with intern applications, communication, scheduling, and training

Membership Services - Reports to development director

• Serve as primary membership services contact, working directly with members to answer inquiries and facilitate solutions, including answering emails, fielding calls, and following up on in‐person inquiries at the front desk. Record interactions in the database.

• Manage delivery of member benefits, and help develop new benefits. 

• Implement member acquisition and anniversary-based renewal strategies, including but not limited to: on‐site and online solicitation, targeted solicitations, membership drives, incentives, and ad campaigns. 

• Train Visitor Services staff on membership database functions, customer service, and effective membership sales techniques. Motivate front desk staff to increase membership sales. Supervise front desk staff in membership processing support.

• Develop and maintain regular reporting systems. Analyze membership data and revenue to achieve a full picture of member behavior and effectiveness of membership work plan and marketing campaigns. 

• Help create and monitor annual membership budget and track budget expenditures.

• Collect and properly record member data to inform marketing and programming decisions. Work with database administrators to develop procedures to ensure data is accurately and consistently entered into the main database. 

• Work with the executive director to track and reconcile monthly revenue and expenses. 

• Plan member parties and events. Collaborate with various internal departments to organize and execute events.

Additional duties as assigned

QUALIFICATIONS

A bachelor’s or associate’s degree and at least one year of visitor/guest service experience (preferably in a museum setting) and/or education environment is preferred.Experience in a leadership role is preferred. Applicant must possess excellent customer service skills, retail sales experience, produce outstanding results independently and, with a team. Demonstrate strong attention to detail, be flexible to the changing needs of each day, and utilize effective time-management skills. Experience using POS systems and databases is desired. Computer skills are essential. 

Interested candidates should submit:

• Letter expressing how and why you would be a good addition to the American Mural Project’s team in the capacity of Visitor Services and Membership Coordinator

• Resume

Submit letter and resume via email to: Amy Wynn, Executive Director, amy@americanmuralproject.org